Light nps is the acronym for net promoter score, an innovative and modern measure that has been replacing the old satisfaction surveys as the most used way to measure how much a customer would be willing to recommend your service. Her big difference starts with the proposal that there is only one question that matters: “on a scale of 0 to 10, how highly would you recommend company x to a friend or colleague? However, from that result, you should check how many responses you get in each of 3 different categories: nps-score score from 0 to 6: customers who generate this score are technically called detractors. However, This type of note indicates dissatisfaction and that they are probably complaining about your business to other people.
You Should Deepen Your Knowledge of Their Problem
And try to solve it as soon as possible! Prime light note 7 and 8: customers with this score are called neutral. They are neither excited nor dissatisfied. The product/service met the most basic measure. Note 9 and 8: promoter customers! They are the ones who loved your product or phone number in afghanistan service and are spontaneously sharing it with everyone they know! How to calculate nps finally, after tabulating all responses from all customers. However, you must make the final calculation that generates the nps in the following format: % promoting customers – % detractor customers = nps example: let’s say you tabulated 10 responses, 8 being promoters, 1 neutral and 1 detractors.
For the Calculation, We Disregard
The neutral and use only the promoters and detractors. However, The 8 promoters represent 80% of the responses the detractor represents 10% of the responses so we have 0.8 – 0.1 = 0.7 transforming into %, we have a result of 70, which would be the nps score. The result will always be a number between -100 to 100. Advantages of nps if you are thinking of switching an old survey to nps, here are some advantages: 1. Just a very important question 2. Industry standard that allows comparisons 3. Ease of implementation, as several services are already coming with this feature 4. Focus on what matters did you like the news? If you need any help getting with nps, please leave a comment!