Types of Social Media Responses to a Crisis

We have seen in previous posts what a Social Network Crisis Plan is and How to take care of our Online Reputation in Social Networks . Now it’s time to establish a standard response protocol for common questions that you may be asked on your social channels. The normal thing, especially in brands with more community in social networks and more social notoriety, is to have a response protocol so as not to waste time in giving a correct and quick response to a possible online reputation crisis. But what answers are those? How do I prepare that online reputation protocol to efficiently manage a crisis in social networks? Response protocol in social networks Thus, within our Social Network Crisis Plan.

We Must Have Coverage So That Our Work Team

Which deals with these online reputation issues, works faster and more efficiently. The response protocol is a classification of the types of responses that we will give on social networks depending on the degree of the crisis. In this way, the protocol for responding to a crisis in social sell phone number list networks allows us to respond in each social network in the best way, respecting the decision-making chain, and without leaving the user without an effective response. Types of responses in social networks to an online reputation crisis Responses to a minor online reputation crisis social media responses to a crisis We consider the first type of crisis to be mild, more bearable than serious online reputation crises, therefore.

sell phone number list

These Responses Are Protocolized and the Community

Manager on duty would respond. We are going to establish a question-answer protocol for a minor online reputation crisis : 1- Staff complaint. 2- Broken or defective product. 3- Regular customer service. 4- Badly charged product or service. 5- Product out of stock. 6- Return Policy. 7- Transport service failure, delays. 8- How to make a complaint or claim. 9- Defective assembly. 10- Service unfinished or out of time. Answers: 1- Complaint verified as valid The normal thing is to respond with a lot of information, take the blame first, and make available to the client or user all the information available to process their complaint.

Leave a comment

Your email address will not be published. Required fields are marked *