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This is when your live chat support should be active. If your customers want 24/7 support, and support is available 24/7, then do it. tone Live chat is a great way to build a relationship with your customers and stay warm and friendly. Most people turn to live chat support because they want to be human because they want to talk to them. Use live chat as an opportunity to build rapport with your customers. transparency UK Phone Number customer trust by providing chat transcripts and set expectations by explaining if there is a queue. There are many live chat software providers, and most of them offer a free trial period, so you can try it out and see if it’s right for your business! audience According to Help Scout, live chat is the preferred method of communication among millennials.

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With millennials making up around 50% of the UK workforce, you shouldn’t ignore this demographic. Unless you’re targeting an older generation, live chat should be considered. Millennial workforce grows judgment Whether live UK Phone Number is right for your business varies widely and should be considered on a case-by-case basis. If your business is in constant contact with your customers and their inquiries, and wants demographic data for instant responses, it makes sense to test live chat on your website. But try to implement it with real people whenever possible! The last thing you want is to frustrate your customers by offering an unresponsive and unhelpful live chat feature. It’s worth considering that it can hurt your site speed, which in turn affects your organic rankings and overall user experience, so make sure to test before and after your implementation.

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Stay on top of the engagement stats you see in live chat to ensure. It always delivers value to you and your customers. If not, then you should delete it. If you can connect live chat to the revenue and profits your business generates, you’re a winner. Core Web Vitals (CWV) is a hot topic right now. Here, we’ll cover some tools you can use to help identify website performance issues in preparation for Google’s upcoming ranking update in May 2021. Need a refresher on Core Web Vitals? Learn what they are and how to optimize for them in my Core Web Vitals Explained article. Automatic monitoring of CWV metrics If you have multiple websites or key pages that you want to monitor over time without having to manually run tests after testing, this spreadsheet from Digital Inspiration might be for you.

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